Director, Operations and Process

The Weir Group

Can you transform a conservative 150 year old, mechanical engineering company into a technology startup? Yes you can. In this role, I took on the challenge of entering a new industry to integrate technology into mechanical products. What was the result?

1) New Mobile, Customer Digital Experience, Big Data, IIOT, and Smart Factory solutions created by Design Thinking and Agile processes.

2) Company wide adoption of Agile and Design Thinking practices for both software and mechanical products.

3) Adoption of startup mentality and new processes including CI/CD, Automated Testing, data privacy, security, and financial processes to support Agile and innovation.

4) New innovation strategy, processes, and platforms designed to engage and empower employees at every level.

I'm most proud of:

- driving a massive culture change from the top down and bottom up to embrace disruption, employee empowerment, and servant leadership.

- identifying, teaching, and inspiring technology change agents within each business unit.

Global Agile Development Transformation Leader
Cloud Development Manager

IBM Corporation

Transforming organizations to align with strategic goals and getting new products started seem to be my mantra at the moment.  This opportunity builds upon the success I had in promoting Agile and Design Thinking across IBM.  In this temporary role, I have two goals defined by executive management:

1)  Transform the IBM Collaboration Solutions development organization (1000+ employees) to Agile

2) Build a new private cloud messaging solution for emerging markets

The first role builds upon my experience in promoting Agile across IBM.  I work directly with the development executives and their management teams to restructure teams to be more effective, with Product Owners to refine and prioritize their product backlog, and with the development teams to convert them to scrum based agile and team effectively with their product owners and other teams.  I am most proud of watching teams organize themselves, become a collaborative scrum team, and grow into an efficient, well oiled machine that self aligns, focuses on the outcomes, and delivers with velocity.

The second role leverages my understanding of emerging markets (ASEAN Business Unit Executive), my ability to identify trends and develop new markets (MobileFirst Solution Offering Manager and Technical Product Marketing Manager), and my ability to execute using Agile (Client Success Leader). In this role, I manage a development team in Hong Kong and work with sales leaders to identify and close deals. I am most proud of converting the team to Agile, breaking IBM Development culture bad habits, and energizing the team to work and think like a startup.

Program Director

IBM Corporation

Act like a startup, work like a startup, deliver like a startup. IBM Whitewater is a great new initiative within IBM to bring best in class tools, Agile practices, and Design Thinking methodologies to the 200k developers creating IBM products today.

This project was a daunting task, meant to live and breath like a startup. In this role, we quickly ramped up a "2 pizza teams" in partnership between the CIO and IBM Design to deliver a robust, enterprise ready platform that allowed developers to practice modern development methods, designers and offering managers to use design thinking, and ultimately allow IBM to deliver better solutions to our customers with speed.

In this role, I lead a team of practitioners, developers, and facilitators that work directly with solutions development teams to help them adopt Agile, Design Thinking, and industry standard tools such as GitHub, Mural, and Slack.

In the first month, we over reached our initial goal by over 4x. In our first week of of launching, we were overwhelmed with the number of requests, reaching the majority of business units across IBM.

In this role, I learned how to manage and roll out Agile for the enterprise (its not for everyone and it doesn't always work), how to roll out startup tools to enterprise companies, how to scale Agile and Design Thinking adoption, and how to setup teams for continuous delivery.

I'm most proud of:

- seeing more experienced IBM'ers turn from resisting change to embracing change by seeing tangible results.

- turning an organization of "No we can't" to "Yes we can"

- being able to respond quickly to change, some organizational, some functional.

- introducing metrics and analytics into how we measure success.

- transitioning teams from "number of lines of code" to "how happy our customers are"

Offering Manager, MobileFirst Solutions

IBM Corporation

In large corporations, you sometimes have internal competition between sales teams because of their quotas and compensation plans. I learned this at spades in my role as a BUE in ASEAN.

At the same time, IBM began its transition from Business Unit driven to category driven, Cloud, Analytics, Mobile, Security, and Social.

While IBM was transitioning to this model, our internal processes stood in the way of providing instant value and solutions to our customers.

In this new role, I took on a game changing opportunity to blend product management, sales, offering management, and marketing together to break down the internal processes and barriers that prevented our employees from delivering on the promise end to end solutions. Responsibilities included identifying market trends, evaluating potential acquisitions, and prioritizing capabilities.

Tangible results included Apple/IBM solutions that any IBM sales team could sell and receive revenue recognition, new incentive plan models for sellers across Business Units to ensure true solutions were delivered and sold to our customers, and new marketing messages that were simpler and were focused on outcomes and user experience.

This role required a deep understanding of international sales, compensation plans, licensing and license management, development and delivery, financing, and enterprise organization structures. Creating incentive plans and business models that all senior executives can agree on is not an easy task.

Within the year of being within the MobileFirst category:

1) We saw over 1500% growth

2) Introduced the Apple/IBM partnership

3) Provided tangible security solutions that spanned multiple business units leveraging the Apple/IBM partnership within 3 months of announcement.

Regional Sales Manager, ASEAN
CTO, Growth Markets

IBM Corporation

I managed the overall business for the IBM Collaboration Solutions brand at IBM across Southeast Asia resulting in over $10M USD in annual revenue for IBM. I worked with sales, channels, and marketing across the 6 major countries in ASEAN and the 3 geo-expansion regions. My responsibilities included Sales Management, Marketing, Channel Sales, Services Sales, and overall Customer Satisfaction.

We delivered year on year growth, including double digit growth in strategic solutions.

In addition to my responsibilities, I recognized the opportunity for the recent acquisition, Kenexa, and convinced IBM to invest in Smarter Workforce (www.kenexa.com) for Southeast Asia. To invest in Smarter Workforce, I worked to identify the market opportunity, hiring trends across Southeast Asia, shape the go to market strategy, and build a sales and delivery team for Southeast Asia.

I am most proud of:

- an IBM partner delivering the first retail banking solution on Portal 8 and Worklight 5 in the world across 3 countries and over 1M customers

- Increasing market share and increasing renewals in our Domino business

- Our customers winning awards for their Portal/Connections implementations

- our partnership with the Institute of System Sciences delivering the first Social Business Center of Excellence

Technical Product Manager

IBM Corporation

As the Technical Product Marketing Manager I was responsible for cultivating customer interest in IBM WebSphere Portal and enabling sales personnel. I was also responsible for evaluating market trends and building business cases for potential acquisitions. Known for my technical and communication skills, I have spoken at conferences worldwide. I am an expert at creating and delivering marketing presentations and product demonstrations highlighting the business value of IBM WebSphere Portal. In an effort to spread knowledge and improve worldwide sales, I created a library of reusable product demonstration videos and enabled sales personnel to deliver them.

Portal and Content Evangelist

IBM Corporation

- Created a new position as a development mentor and as the on demand portal and web content expert for sales, support, and services engagements on Portal, WCM, and Personalization.

- Effectively expedited a doubling in WCM sales by mentoring IBM customers on product usage, implementing best practices for Portal deployments, and architecting integrated solutions with external security and enterprise content managers.

- Designed and developed a revolutionary 3rd party web content integration tool to close customer sales. The success of the tool was greater than expected, leading to its delivery as a key Sales Offering.

Java Developer, Web Content Management

IBM Corporation

This role was part of the acquisition integration team. My responsibilities included evaluating and building a test team, integrating development into IBM processes, and streamlining collaboration globally.

- Selected for a special international assignment in Australia to integrate and educate Aptrix Online, an acquired company specializing in web content management, on IBM business processes and strategy.

- Responsible for indoctrinating the Australian development team into a streamlined worldwide product development team and establishing their standards and channels for communicating and working with the worldwide development organization and participating on global teams.

- Identified a critical shortcoming in product capabilities, initiated a “pet” project to overcome the shortcoming, validated project success through sales, and refined the tooling as it became a mandated feature of the product.

Team Lead, Web Content Management

IBM Corporation

- Revolutionized the Portal system test by tailoring the focus on client specific architectures and managed the successful execution of the first client tailored system test.

- Designed the procedures for client tailored system tests by organizing team education through a unique course instructed by technical sales, IT specialists, and Product Introduction Center consultants.

- Built automation frameworks for installing customer configurations of Portal on Linux and adding WCM content using Mercury LoadRunner.

IT Specialist, Pan EMEA Software Services for Lotus

IBM Corporation

- Awarded the Pan EMEA Employee of the Quarter Citation as a result of exceeding revenue targets during a 3 month assignment as an IT Specialist.

- Provided EMEA clients and IBM Software Services for Lotus with in-depth knowledge on Portal, WCM, and Personalization product releases.

- Resolved critical customer situations and architected customer solutions.

- Instructed the services teams from the Germany, Nordics, and Italy business units in 120 hours of Portal, Web Content, Personalization, and Document Management integration and architecture.

Team Lead, System Verification Test, WebSphere Portal

IBM Corporation

- Created and facilitated two workshops utilizing subject matter experts from the US and EMEA throughout system test, resulting in an increase of test and information development resources and reduced cost to the development organization, while enhancing field expertise.

- Utilized customer contacts gained from Level 3 Support to interactively design customer-centric use cases and restructured the standard system test around the customer-centric test suites with a focus on producing learning modules.

- Instructed 40 hours of course work to EMEA IBM Software Services for WebSphere.

- Developed Personalization samples to demonstrate typical use cases.

Tester, WebSphere Personalization

IBM Corporation

This role was part of a startup within IBM to build a new e-commerce personalization product.

- Engineered the first architecture for integration of Web Content Management, Personalization, and WebSphere Portal.

- Established reinforcement of the business investment through development of the first prototype of the integrated solution.

- Conducted weekly education sessions to Level 2 Support.

- Executed function test, system test, and Level 3 Support.